Contact support
Send us a question, report a problem, or share an idea for Hexbee.
support@cluelesslittlemuffin.comHelp with Hexbee
Restore your additional themes
- Sign in to the App Store with the Apple Account used for the purchase.
- Open Hexbee and choose Themes → Restore Purchases.
- If the themes stay locked, check your internet connection and try again.
One purchase unlocks all seven additional themes. There is no subscription. If they’re already unlocked, you don’t need to restore.
Still having trouble? Email us with the message shown in the game.
Learn how to play
Tap a flower, then an empty space to move it there. A clear path must connect the two spaces. Make a line of five or more matching flowers in any of the three directions to clear it. A star is a wildcard.
If a move doesn’t clear a line, three new pieces appear. Watch the upcoming pieces and keep space open. The game ends when the board fills up.
Choose Instructions from the main menu to revisit the rules.
Game Center and high scores
Sign in to Game Center in your device’s Settings, then use Hexbee’s Leaderboards button to view the leaderboards. Easy, Medium and Hard each have their own board.
You can play offline. Game Center and theme purchases need an internet connection.
Report a problem
To help us understand what happened, include:
- Your iPhone or iPad model and iOS or iPadOS version.
- The Hexbee app version, if known.
- What you were doing, including the difficulty and selected theme.
- The error message or a screenshot, if useful.
Please don’t send passwords, payment details, or other sensitive information.
Privacy policy
Last updated 9 October 2026
This policy covers the Hexbee iOS app and this support page. For privacy questions, contact support@cluelesslittlemuffin.com.
Who is responsible for your data?
Hexbee is operated by Rafał Kozik, based in Poland, the controller of the personal data described in this policy. For privacy questions or requests, email support@cluelesslittlemuffin.com.
Game progress and preferences
The game stores settings, theme preferences, personal bests and the current game on your device. You do not need to create a Hexbee account to play. The app does not collect or transmit gameplay analytics.
Sensitive personal information
We do not intentionally collect sensitive or special-category personal information, such as genetic data, biometric data used to uniquely identify you, health information or information about your religious beliefs.
Purchases
Apple processes in-app payments. The app uses Apple’s StoreKit service to verify whether the additional themes are owned and to restore access. Hexbee does not receive your payment-card details or Apple Account password.
Game Center
Game Center is optional. When you play while signed in, Hexbee submits high scores to Apple’s leaderboards and retrieves your personal bests. Your Game Center profile and scores may be visible to other players. You can manage Game Center in your device’s Settings. Apple handles this information under its Game Center privacy terms.
Support messages
If you email us, we receive your email address and the contents and attachments you send. We use this information to answer your request and investigate the problem. Please do not send passwords or payment details.
Service providers and this website
Apple processes purchases and Game Center information under its own privacy terms. We use Google's Gmail to receive and store support messages and attachments. Google handles this information to provide the email service under its privacy policy. INFOCAL hosts this website on its shared web hosting service and handles the information needed to serve this page.
This page's code contains no analytics scripts, sets no cookies and includes no contact forms.
How long data is kept
We keep support messages and attachments for 12 months after the request is resolved, then delete them from our Gmail support mailbox, including Trash. We do not keep separate archives or backups of support messages outside Gmail.
Your choices and privacy requests
Your saved game and preferences are stored on your device. We do not keep a developer-server copy of your progress. Game Center leaderboard records are handled by Apple separately. Removing local game data does not delete support emails or Game Center records.
For personal data in support correspondence or website logs, you can request access, correction or deletion, restriction of processing, or data portability, and object to processing where applicable. Email support@cluelesslittlemuffin.com. If processing relies on consent, you may withdraw it without affecting earlier lawful processing.
We respond without undue delay, normally within one month. If legally permitted, we may take up to two extra months and will explain why within the first month. Requests are normally free; we may need to verify your identity.
You can lodge a complaint with the President of Poland’s Personal Data Protection Office (UODO) or your local competent data protection authority.
Children
Hexbee is intended for a general audience and is not specifically directed at children. Parents or guardians with questions about their child’s privacy can contact support@cluelesslittlemuffin.com.
Policy updates
Changes to this policy will be posted on this page with an updated date. Contact the email address above if you have questions.